November 11, 2021 by The value of improving turnaround performance has been long overlooked in the refining industry. Some refiners have recognized the need for improved turnaround performance, yet recognition and successful implementation have proven to be worlds apart. This paper explores how a mid-sized refining company successfully instituted a culture of excellence in approaching and managing turnarounds. Their step-by-step implementation of turnaround excellence can be used a roadmap that will benefit other refiners.